1. Our commitment
Punjab Honda is committed to resolving every customer grievance within defined timelines. This policy outlines the escalation path and your rights as a Honda customer.
2. Level 1: Branch Manager
Raise your concern with the Branch Manager at the branch where the issue occurred. Walk in or call between 09:30 AM and 07:30 PM, Mon-Sat. Acknowledgement within 24 hours; resolution attempt within 7 working days.
3. Level 2: Customer Care
If unresolved at Level 1 after 7 working days, escalate via:
- Email: customercare@punjabhonda.com
- Phone: 7600065297 (Drive-In Road head office)
Provide your name, vehicle model, chassis/engine number, branch name, and a brief description. Resolution timeline: 10 working days.
4. Level 3: Dealer Principal
If still unresolved, write to:
The Dealer Principal
Punjab Honda, Maruti Centre, Drive-In Road, Ahmedabad – 380052
We respond within 15 working days.
5. Level 4: HMSI Customer Care
For unresolved Honda-product or warranty concerns:
- HMSI toll-free: 1800-103-3434
- HMSI email: customercare@honda2wheelersindia.com
- Online: honda2wheelersindia.com → Customer Corner → Feedback
6. Categories & SLAs
- Service quality: 7 working days
- Spare part availability: 10 working days
- Insurance claim coordination: 15 working days
- Refund processing: per our Refund Policy
- Warranty claim: 21 working days, subject to HMSI approval
7. Nodal officer
For legal escalations, contact our designated Nodal Officer at nodal@punjabhonda.com (mailbox to be activated by branch HO).